Refund and Return Policy

At ANYBUY, customer satisfaction and trust are our priorities. We are committed to providing a transparent, fair, and convenient shopping experience. Our Return and Refund Policy outlines the conditions under which customers may return, exchange, or request a refund for products purchased through our official website, anybuy.com.bd.

We understand that customers may occasionally change their minds after making a purchase. Therefore, ANYBUY offers a conditional return facility for eligible products, subject to product verification and the terms described below.

Return Eligibility

Customers may request a return within 7 calendar days from the date of receiving their order, provided the product meets the applicable eligibility requirements.

To qualify for a standard change-of-mind return, the product must remain unused, undamaged, and in its original condition. All original packaging, product labels, manuals, accessories, warranty documents, and included components must be intact and available.

A valid purchase invoice, order confirmation, or other acceptable proof of purchase from ANYBUY must be provided when requesting a return.

Products must not show signs of unauthorized modification, physical damage, misuse, or handling beyond what is reasonably necessary to inspect the item.

All standard return requests are subject to reasonable product verification and approval in accordance with this policy.

Change of Mind Returns

ANYBUY may accept return requests from customers who wish to exchange an eligible product or return it because of a change in purchasing preference.

Change-of-mind returns are available only for eligible products that meet the required conditions and fall within the specified return period.

Following successful verification, customers may be offered a product exchange or store credit, depending on product availability and the circumstances of the request.

Cash refunds for change-of-mind returns are not generally available unless the agreed replacement product is unavailable and a refund is approved, or a refund is otherwise required by applicable law.

Return requests involving defective, damaged, incorrect, or misdescribed products are handled separately and are not restricted by the conditions applicable only to voluntary change-of-mind returns.

Non-Returnable Products

Certain products may not be eligible for voluntary change-of-mind returns due to hygiene, safety, product integrity, manufacturer requirements, or other legitimate considerations.

These may include opened or used earphones, screen protectors, personal hygiene products, cosmetics, skincare items, medicines, medical supplies, food products, baby care products, intimate care products, disposable items, and other sealed consumable goods.

Products that have been physically damaged, altered, improperly used, or modified by the customer may also be ineligible for voluntary return.

Items with missing original packaging, accessories, manuals, serial numbers, labels, or essential components may not qualify for standard change-of-mind returns.

Customized products, specially ordered items, and certain products with activated licenses or registrations may also be subject to additional return restrictions.

These restrictions do not exclude customers' rights to seek legally available remedies for defective, damaged, incorrect, unsafe, or misrepresented products.

Return Request Process

Customers who wish to return a product should contact ANYBUY Customer Support within the applicable return period.

Return requests may be submitted through our official website, customer support phone number, email address, or other authorized communication channels.

Customers should provide their order number, purchase details, reason for return, and relevant photographs or supporting documentation where reasonably necessary.

After receiving the request, an authorized ANYBUY representative may review the information and arrange an appropriate product verification process.

Following verification, customers will be informed whether the product qualifies for a return, exchange, store credit, repair, replacement, or refund under the applicable policy.

Customers should not send products to an unconfirmed return address without receiving appropriate return instructions from ANYBUY Customer Support.

Product Verification and Approval

All return requests may be subject to verification by an authorized ANYBUY representative or an applicable manufacturer, supplier, or warranty service provider.

Verification may include examining the product's physical condition, functionality, packaging, accessories, serial number, warranty status, and purchase documentation.

ANYBUY will assess each request based on the product's condition, the applicable return requirements, manufacturer or supplier conditions, and relevant consumer protection laws.

Customers will be informed of the available resolution after the verification process is completed.

Return decisions will be made reasonably and fairly, without restricting any mandatory consumer rights under applicable law.

Product Exchange and Store Credit

Customers whose voluntary change-of-mind return requests are approved may be eligible for a product exchange or store credit.

Product exchanges are subject to the availability of the requested replacement item.

If the replacement product has a higher price, the customer may be required to pay the difference. If the replacement product has a lower price, the remaining amount may be adjusted through an approved store credit or another applicable arrangement.

Store credit, where offered and accepted by the customer, may be used toward future purchases from ANYBUY according to the terms communicated when it is issued.

Where a monetary refund is legally required, store credit will not be imposed as a substitute without the customer's agreement.

Restocking and Warranty Activation Fees

For approved voluntary change-of-mind returns involving products without defects, a proposed restocking and handling fee of 13% of the product's purchase price may apply, subject to ANYBUY's final published fee schedule and applicable law.

For eligible electronic devices where warranty activation, registration, SIM card insertion, internet connection, or device activation creates a documented non-recoverable cost, an additional proposed warranty activation or service fee of BDT 1,500 may apply, provided the fee was disclosed before purchase and is legally permissible.

Any applicable fee will be communicated to the customer before completing the voluntary return arrangement.

Restocking or warranty activation fees will not be charged where doing so would violate applicable consumer protection requirements, including cases where the customer is entitled to a remedy because the product was defective, damaged upon delivery, incorrect, or materially different from its description.

Defective Products and Warranty Claims

If a customer receives a defective or malfunctioning product, the customer should contact ANYBUY Customer Support as soon as reasonably possible.

An authorized representative or relevant warranty provider may inspect the product to identify the issue and determine the appropriate remedy.

Where a defect is covered by an applicable manufacturer, importer, distributor, supplier, or shop warranty, the product may be eligible for repair or other warranty support according to the relevant warranty terms.

Depending on the circumstances and applicable law, customers may also be entitled to a replacement, refund, or other legally available remedy.

The availability of warranty repair does not automatically exclude a customer's legal right to request a refund or replacement where such a remedy is required by law.

Products damaged by customer misuse, unauthorized modification, accidental damage, or failure to follow manufacturer instructions may be excluded from certain warranty benefits, subject to the applicable warranty terms.

Damaged, Incorrect, or Incomplete Deliveries

Customers who receive an incorrect, damaged, incomplete, or significantly misdescribed product should contact ANYBUY Customer Support promptly after identifying the issue.

Customers may be requested to provide their order number, invoice, photographs, packaging details, or other reasonable evidence to help verify the complaint.

After reviewing the claim, ANYBUY may arrange an appropriate replacement, exchange, repair, refund, or other resolution, depending on the issue and applicable requirements.

Customers will not be charged a voluntary change-of-mind restocking fee for valid claims involving products that were defective, incorrect, or damaged before or during delivery.

Refund Policy

Cash or original-payment-method refunds may be approved when an ordered product is unavailable, an accepted replacement cannot be provided, a prepaid order is cancelled, or a refund is otherwise required under the applicable policy or law.

For eligible voluntary change-of-mind returns, ANYBUY may offer an exchange or store credit as the preferred resolution, subject to the customer's agreement and applicable consumer rights.

When a refund is approved, ANYBUY will arrange payment through an appropriate method, which may include the original payment channel, bank transfer, mobile financial service, or another authorized refund method.

Refund processing will follow applicable legal timelines. The time required for funds to appear in the customer's account may also depend on the bank, payment gateway, card issuer, or mobile financial service provider.

Customers may be required to provide appropriate transaction details to facilitate refund verification and processing.

Return Shipping and Delivery Charges

Return shipping arrangements and applicable courier charges may depend on the reason for return, product category, customer location, and relevant delivery conditions.

For approved voluntary change-of-mind returns, customers may be responsible for reasonable return delivery charges, provided these charges are disclosed and permitted by law.

Where a return is required because of an incorrect, defective, or damaged product supplied by ANYBUY, reasonable return shipping costs will be handled in accordance with applicable consumer protection requirements.

Original delivery charges may be non-refundable for eligible voluntary change-of-mind returns where the delivery service has already been completed, unless otherwise agreed or legally required.

Special Conditions for Electronics and Appliances

Electronic products, mobile devices, computer accessories, and household appliances may be subject to product-specific return and warranty requirements.

Products that have been activated, registered, connected to the internet, modified, or used beyond reasonable inspection may not qualify for voluntary change-of-mind returns.

Where a return is otherwise approved, disclosed and legally permissible activation or handling charges may apply.

Any product-specific return restrictions or applicable fees should be communicated to customers before purchase.

Defective products remain subject to applicable warranty obligations and mandatory consumer protection rights.

Special Conditions for Healthcare and Personal Care Products

For health, medical, hygiene, beauty, personal care, and related products, return eligibility may depend on the nature of the product, its packaging condition, safety requirements, and applicable regulations.

Opened, used, contaminated, or unsealed products may not be eligible for voluntary change-of-mind returns where accepting the return would create legitimate hygiene, health, or product integrity concerns.

Customers who receive incorrect, damaged, defective, or otherwise nonconforming products may contact ANYBUY Customer Support for appropriate assistance.

Such complaints will be reviewed according to the applicable policy and relevant legal requirements.

Cancellation Before Dispatch

Customers may request cancellation of an order before it has been processed or dispatched.

If the order has not yet been dispatched, ANYBUY will make reasonable efforts to accommodate the cancellation request.

For prepaid orders that are successfully cancelled, applicable refunds will be processed in accordance with the relevant payment and consumer protection requirements.

Once an order has been dispatched, cancellation may not always be possible, and the applicable return process may need to be followed after delivery.

Policy Updates and Modifications

ANYBUY reserves the right to update, revise, or modify this Return and Refund Policy when reasonably necessary to reflect changes in business operations, product categories, warranty arrangements, supplier requirements, customer service procedures, or applicable laws and regulations.

Any revised version will be published on our official website, anybuy.com.bd, and will take effect from the published effective date or another date expressly specified in the updated policy.

Changes to this policy will not retrospectively remove mandatory consumer rights or invalidate obligations already established under applicable law.

Applicable Laws and Consumer Rights

This Return and Refund Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of Bangladesh.

Nothing in this policy is intended to exclude, restrict, or override any mandatory rights available to consumers under applicable consumer protection laws.

This policy should be read together with ANYBUY's Terms of Service, Privacy Policy, Shipping Policy, and other applicable website policies.

Customer Support and Contact Information

For return requests, product exchanges, warranty-related inquiries, refund assistance, or any questions regarding this Return and Refund Policy, customers may contact ANYBUY through the following official communication channels.

ANYBUY Customer Support

Website: anybuy.com.bd

Location: Dhaka, Bangladesh

Phone: +880 1717-445166

Email: [email protected]

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